Refund, Credit & Withdrawal Policy

Purpose

This policy outlines Urban Rec's approach to participant withdrawals, transfers, credits and refunds for leagues, tournaments and events.

Our preference is always to find a fair and practical solution that allows participants to continue enjoying Urban Rec through a transfer or credit wherever possible.

Individual Registrations

If you register as an individual player and wish to withdraw prior to the commencement of a league or event, Urban Rec may, at its discretion, offer a transfer, Urban Rec credit, or refund less a $10 administration fee, provided:

  • Your place can be re-sold; and
  • The replacement registration is paid in full before the league or event commences.

If the place cannot be re-sold, a refund will generally not be available.

However, Urban Rec may, at its discretion, offer a transfer or Urban Rec credit where it considers it reasonable to do so.

Approved refunds will be returned to the original payment method where possible.

If you are participating as part of a team and did not make the original payment, any financial arrangements must be managed directly with the person who paid the registration fee.

Team Registrations

If a team wishes to withdraw prior to the commencement of a league or event, Urban Rec may, at its discretion, offer a transfer, Urban Rec credit, or refund less a $50 administration fee, provided:

  • The team's place can be re-sold; and
  • The replacement team completes payment in full before the league or event commences.

If the place cannot be re-sold, a refund will generally not be available.

However, Urban Rec may, at its discretion, offer a transfer or Urban Rec credit where it considers it reasonable to do so.

Approved refunds will be returned to the original payment method where possible.

Withdrawals After Commencement

If an individual or team withdraws after a league has commenced and the place is successfully re-sold, Urban Rec may, at its discretion, provide a prorated transfer, credit or refund based on the number of remaining weeks in the season.

Any credit or refund issued will be reduced by the applicable administration fee.
Where a place cannot be re-sold, refunds will generally not be available.

However, Urban Rec may, at its discretion, provide a partial transfer or Urban Rec credit, taking into account the circumstances of the withdrawal and the remaining value of the season.

Urban Rec will generally prioritise transfers and credits before cash refunds.

League Cancellations & Changes

If Urban Rec cancels a league, tournament or event before commencement and is unable to provide a reasonable alternative, participants will be offered:

  • A transfer to another league or event;
  • An Urban Rec credit; or
  • A refund.

Where a league, tournament or event is modified, delayed, relocated or rescheduled due to circumstances outside Urban Rec's control, Urban Rec may offer a transfer, credit or other reasonable alternative in lieu of a refund.

Code of Conduct Breaches

Participants removed from a league, tournament or event due to a breach of the Code of Conduct, Terms & Conditions, or any Urban Rec policy are not entitled to a transfer, credit or refund.

Non-Attendance

Registration fees secure a participant’s or team’s place in a league, tournament or event and are not based on attendance.

Participants and teams are responsible for attending their scheduled games and events.

Refunds, credits or partial refunds will not generally be provided because a particpant or team chooses not to attend, misses games, had other commitments, is unavailable, or otherwise does not utilise their registration.

Where a participant is unable to continue participating, Urban Rec may, at its discretion, consider a transfer, credit, or refund in accordance with this policy.

Deposits

Deposits are generally non-refundable.

However, at Urban Rec's discretion, a deposit may be transferred to another Urban Rec league, event or season.

If a league is cancelled by Urban Rec or delayed by more than three weeks prior to commencement, participants will be offered a transfer, credit or full refund of their deposit.

Related PolicieS

This policy should be read in conjunction with:

  • Terms & Conditions of Participation
  • Code of Conduct
  • Weather & Game Cancellations Policy
  • Forfeit & Default Policy

Review
Approved By: Urban Rec Management Team
Last Updated: June 2026
Next Review Date: June 2027