Frequently Asked Questions
Have a question about Urban Rec Leagues, tournaments, or events? You can likely find the answers in these frequently asked questions. If you do not find your question here, please feel free to e-mail us at firstname.lastname@example.org
What if I have never played before?
Then you my friend, have come to the right place. Urban Rec is specifically for people who are new to sport, or haven't played in a long time. We welcome people who are playing a sport for the first time. Our staff go through the rules with all players on week one, and continue coaching throughout the season!
What sports do you offer?
Urban Rec is your home for sporting leagues and social activities. In addition to a year-round league sports program we also offer our members tournaments, theme parties, and many other great experiences that are unique to Urban Rec.
We offer the following sports offerings:
Dodgeball, Caged Soccer, Touch Football, Fast5 Netball, Street Soccer, Multi-Sport, Beach Volleyball, Softball, Flag Gridiron.
How do I get involved? Does it cost anything to become a member of Urban Rec?
Becoming a member of Urban Rec is simple and free. All you need to do is create an account by clicking on the create account button on our home page. You will then start to receive a newsletter every few weeks with information about Urban Rec activities. Just click on the links and you are on your way.
I really want to sign up, but I don't have a team - can I still be a part of Urban Rec?
Absolutely! We offer individual registration for all of our sports, both indoor and outdoor. All you have to do is wait for the registration period to open, go to www.urbanrec.ca and you will be able to select the sport, night, skill level, and location in which you want to play.
You can even join up with a small group of friends. Just make sure you each select the same team name when registering (each individuals' team has a unique name). To find out more information about individual registration, please click on Individual Player/Team FAQ’s
I have registered for a league, but I have to back out - can I get a refund?
Urban Rec's refund policy is a simple one: we only offer refunds if we are able to resell your team/individual spot to another team as there is limited space for all of our leagues/teams, and if you have registered for a spot, this prevents someone else from registering for it.
There is a $50 administrative charge for any team refund and a $25 charge for individuals. If we cannot re-sell your team spot then there are no refunds.
In the event that your spot can be re-sold prior to the league starting, the refund amount will be the full league price minus the admin fee. If the spot is re-sold after the league has started, the refund will be dependent on the pro-rated price that the spot is re-sold for, minus the admin fee.
What is the importance of MEMBER CARDS Where can they be used?
Urban Rec member crads are used to get access to discounts at our Clubhouses. Most Clubhouses will ask you to show your membership card, to be able to get the discounts applied.
How do I receive a MEMBER CARD
You will receive a member card from Urban Rec staff the first week of play. Additionally, you can talk to your Event Host and get another member card, if yours is lost.
LOST AND FOUND: I forgot/lost something at league. How can I get it back?
Any lost objects are stored at the facilities. If it is not an urgent matter, please wait until your next league night and ask the event coordinator about your lost item. If the item is of significant importance (such as a wallet, keys, or a driver's license), please contact email@example.com
The forecast calls for rain, will we be playing?
The call of whether a league will play that night will be made at 4:30pm. We do visit location sites to help make this decision as well as consult with councils across the city. If play is cancelled, captains will be notified via e-mail.
If you are worried about the weather, first wait until after 4:30pm, then contact your team captain to see if they have any news. If there is no update, you will be playing.